📚 Knowledgebase Management – Sitegenix.io
Overview
The Knowledgebase module in Sitegenix.io allows the Super Admin or Users to create, organize, and manage informative content that helps customers find answers to frequently asked questions, understand the platform better, and troubleshoot issues on their own. It improves customer experience by reducing dependency on direct support.
📍 Accessing the Knowledgebase
- Login to the Super Admin Dashboard.
- From the left-hand sidebar, click on "Knowledgebase".
- This will open the main Knowledgebase management area, where all existing articles and categories are listed.
📂 Organizing Content by Categories
Knowledgebase content is neatly structured into Categories for better organization and user experience.
To Create a Category:
- Click on "Categories" under the Knowledgebase tab.
- Click "Add New Category".
- Enter the Category Name and Slug (optional).
- Click Save.
📁 Example:
Categories like "Getting Started", "Billing & Payments", "Technical Support", etc.
📝 Adding a Knowledgebase Article
To add a new knowledgebase article:
- Go to Knowledgebase > Add New Article.
- Fill in the following fields:
- Title: The headline of the article.
- Content: The body text with detailed explanation, images, or code snippets.
- Category: Select the appropriate category.
- Meta Information (optional): Add SEO meta title, description, and keywords.
- Click Publish to make the article live.
🖼 You can also format the article using a built-in editor for better readability.
✏️ Editing & Deleting Knowledgebase Articles
You can manage existing articles from the main Knowledgebase List:
- Click Edit to update content, title, or category.
- Click Delete to permanently remove an article.
- Use the search bar or filter by category to find specific articles easily.
🌐 Display on Frontend
Once published, knowledgebase articles will automatically appear on the frontend knowledgebase section of your website. Visitors can:
- Browse by categories.
- Use the search bar to find articles quickly.
- Click and read each article in detail.
This section helps users resolve common questions without needing direct support.
✅ Key Features
- Organized content via categories for easy browsing.
- Full control to add, edit, or delete articles.
- Searchable knowledgebase interface on the frontend.
- SEO-friendly structure for better visibility in search engines.
- Reduces support requests and increases user independence.
Conclusion
The Knowledgebase Module in Sitegenix.io is a smart self-help system that empowers your users and reduces support workload. With clean categorization and easy article management, it's an essential part of delivering a great customer experience.